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Returns Policy

Last updated July 26, 2022

Thank you for choosing our Craftmaster Boutique for your bespoke order!

These items are crafted with utmost care and attention to detail to create personalised and unique pieces for you. Due to the bespoke nature of these products, we regret to inform you that we are unable to accept returns or offer refunds for Memory Keepsakes and Flower Displays.

Why We Cannot Accept Returns: Memory Keepsakes and Flower Displays are specially designed and created to preserve cherished memories and emotions. Each item is handcrafted and customised to reflect your individual preferences, making it difficult for us to resell them to another customer. We take pride in offering you a one-of-a-kind product that holds significant sentimental value, and this personalised nature prevents us from accepting returns.

Quality Assurance: We are committed to delivering products of the highest quality. If you receive a Memory Keepsake or Flower Display that is damaged or defective, please contact our customer service within 7 days of receiving the item. We will work with you to address the issue and, if necessary, provide a replacement or repair.

Order Accuracy: Before placing an order for a Memory Keepsake or Flower Display, please review all customization details carefully to ensure accuracy. Any errors or discrepancies in the provided information may result in a product that does not meet your expectations. We recommend double-checking spellings, dates, and any personalised elements before confirming your order.

Cancellation Policy: If you wish to cancel your order for a Memory Keepsake or Flower Display, please contact us as soon as possible. If production has not yet begun on your item, we may be able to accommodate your request for cancellation and provide a refund. However, once production has started, cancellations cannot be guaranteed.

Contact Us: For any concerns, questions, or issues regarding your Memory Keepsake or Flower Display, please reach out to customer service team. We are here to assist you and ensure your satisfaction with our products.

We appreciate your understanding of our return policy for bespoke items. Your trust in us to create lasting mementos of your special moments is valued, and we look forward to delivering a product that you will treasure for years to come.


Craftmaster Boutique Team

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